Refund policy

Return & Refund Policy

1. Returns

You may request a return within 30 days of delivery. To be eligible, items should be unworn, unused, and returned with their original packaging where reasonably possible. Please include proof of purchase.

To start a return, contact us at support@nucielle.com with your order number and the reason for your request. Please do not send an item back before receiving return instructions from us.

2. Change-of-Mind Returns

For eligible change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law. We do not charge a restocking fee.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect. Include your order number and clear photos or video of the issue.

If we confirm that an item is damaged, defective, or incorrect, we will offer a replacement or a full refund. If we ask you to return the item, we will provide return instructions and cover or reimburse reasonable return shipping costs.

4. Refunds

Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to process the refund.

5. Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel and refund an order before it enters processing. Once processing has started, cancellation cannot be guaranteed; however, eligible items may still be returned after delivery under this policy.

6. Non-Delivery

If your order has not arrived within 10 business days after the end of the estimated delivery window, please contact us at support@nucielle.com. We will review the tracking information and carrier status. If non-delivery is confirmed, we will offer a replacement or a full refund.

7. Your Statutory Rights

This policy does not limit any mandatory consumer rights that apply in your country or region.