Shipping policy

At Nucielle, we aim to deliver your orders as smoothly and efficiently as possible. Due to high demand, orders are processed in chronological order. Processing usually takes 2–5 business days before dispatch.

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your parcel every step of the way.

All orders are shipped to the address provided at checkout. Please ensure all delivery details are complete and accurate to avoid any delays.

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Estimated Delivery Time

We proudly offer worldwide shipping:

* Europe: 10–12 business days
* USA & Australia: 10–15 business days
* Rest of the World: 15–20 business days

Delivery times may vary depending on location, customs clearance, and local postal services.

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Delays & Exceptions

While we work hard to ensure timely delivery, occasional delays may occur due to customs inspections, carrier delays, or peak seasons.

If your order is delayed beyond the estimated timeframe, we kindly ask you to:

* Verify your shipping details
* Check with your local post office or neighbors
* Contact our support team for assistance

We are always here to help resolve any delivery issues.

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Terms & Responsibility

By placing an order with Nucielle, you agree that:

* Shipping fees are non-refundable
* Customers are responsible for any customs or import fees
* Return shipping costs (if applicable) are covered by the customer

Please note that international shipping delays may occur due to customs procedures or local carrier conditions.

For any inquiries, contact us at: contact@nucielle.com