Shipping policy

Shipping Policy

1. Processing Time

Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details when available.

2. Estimated Delivery Time

Most orders are delivered within 6–10 business days after dispatch. Please allow up to 15 business days from the date of your order for delivery, as carrier operations, customs, and destination conditions can occasionally cause delays.

Shipping availability and any applicable delivery options are shown at checkout for your destination.

3. Delivery Address

Orders are shipped to the delivery address entered at checkout. Please check your address carefully before placing your order. We cannot guarantee changes once an order has entered processing.

4. Delays and Tracking

If your order is delayed, please review your tracking information first. You may also check with your local carrier or post office. If the order has not arrived within the expected timeframe, contact us at support@nucielle.com and we will assist you.

5. Customs and Import Fees

Customers are responsible for any customs duties, taxes, or import fees charged by their destination country, unless otherwise stated at checkout.

6. Returns

Return eligibility and return shipping costs are explained in our Return & Refund Policy.